Terms & Conditions
1. To confirm your order a non refundable deposit of 50% is required. (Once an order is placed all goods pertaining to the order are purchased, regardless of when they are required, this is to ensure stock availability and avoid disappointment).
2. The total balance plus delivery charge (delivery charges vary according to size and destination of order) is due 2 months before date required. Failure to pay this installment on time may result in the cancellation of the booking in line with our cancellation policy (see below)
3. Cancellations / failure to pay by the client: If a confirmed booking is cancelled by the client within 60 days of the date required the full remaining balance must be paid. If the client fails to pay the balance within the timescale indicated in clause 2, this will be classed as breach of contract, the booking will be cancelled by HRH Wedding Designs, and the debt will be passed to an external agency or legal action will be taken to recover funds. The deposit is non-refundable in any situation listed in clause 3.
4. Designs are copyright of HRH Wedding Designs. By agreeing to our terms and conditions you will not copy or reproduce designs in any way.
5. A minimum of 3-5 weeks is required to produce you stationery. We always try to accommodate your needs wherever possible, but for your own peace of mind, please allow as much time as possible when placing your order.
6. The customer is entirely responsible for any loss or damage to the goods from the time of delivery.
7. You will be sent a proof for each item of stationery you order. Any changes to wording or spelling must be made clearly in writing (an e-mail is acceptable). Changes made by telephone will not be accepted. Changes made once the proofs have been signed off may be subject to additional charges. Additional changes after production of proofs may incur extra costs.
8. As all stationery is made by hand, slight variations may occur. Occasionally we may have to substitute a product or component used in our designs; wherever possible we will notify you of any significant changes.
9. When guidelines for posting are not followed, we cannot be held responsible for any damage which may occur when you post individual items to your guests.
10. The deposit in respect of the hire of table planner frame, candelabra, etc will be returned after goods have been inspected. Reasonable wear and tear is expected. Should these items not be returned within the stated period or damaged in excess of reasonable wear and tear the deposit will be forfeited for each item over due or damaged. In all cases HRH Wedding Designs will notify the hirer of the cause and the costs involved.
11. It is the responsibility of the customer to ensure that we are made aware of your timescales, that we have all the information required and adequate time to produce and deliver your order.
